Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not charge a restocking fee. Customers are responsible for return postage. If your order qualified for free delivery, the actual outbound delivery cost paid by Rugs Point will be deducted from your refund.
To be eligible for a return, your item must be unused, in its original packaging, with tags, and show no evidence of use. You’ll also need the receipt or proof of purchase.
To initiate a return, email Rugs Point at info@rugspoint.com.au. If your return is accepted, we’ll provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at info@rugspoint.com.au with any return question.
Exchange
We don’t exchange items. Customers can return the rug in accordance with this policy and place a new order for a different item.